Shipping policy

DOMESTIC SHIPPING
Though we do have some stock in the studio, most items are made to order. Please allow 15 business days to ship. Larger orders may take longer. If your order will take longer than 15 business days we will send you an email providing an estimated ship date. Please note that some items (for example, lamps) include special production times in their descriptions.

We ship all of our products within the Continental United States from our studio in Sharon, CT via UPS Ground. Your order should arrive to you within 2-8 business days from the day it ships depending on your proximity to our studio. Once your order is shipped we will provide you with a tracking number via e-mail. All orders ship Monday through Friday.

  • Orders shipping to Alaska and Hawaii ship via USPS.
  • All retail orders over $200, shipping within the Continental United States, ship via UPS Ground free of charge, excluding lighting and furniture. Shipping charges for lighting and furniture will be calculated at time of purchase.
  • Our shipping rate breakdown for Continental United States:
    $200.00 and up            Free
    $125.00-$199.99        $20.00
    $100.00-$124.99        $17.50
    $75.00–$99.99            $15.00
    $50.00–$74.99            $12.50
    $30.00–$49.99            $9.50
    $0.00–$29.99              $6.50
  • We will gladly quote expedited shipping costs – if you require faster delivery please give us a call for a quote.
  • Unfortunately, we do not ship to PO Boxes – a street address is required for shipping.
  • DBO HOME is not responsible for lost or stolen packages. DBO HOME will not be held accountable for additional shipping charges incurred if packages are returned to us due to customer absence, errors in shipping addresses or package refusal.

INTERNATIONAL SHIPPING
Please contact us for orders shipping outside of the United States at customerservice@dbohome.com. Most often the best shipping option is USPS and charges will be calculated and quoted to you. Shipments usually take from 1-3 weeks depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information.

  • If expedited shipping is required we will contact alternative carriers (i.e. UPS, FEDEX) for quotes. 
  • DBO HOME is not responsible for lost or stolen packages. DBO HOME will not be held accountable for additional shipping charges incurred if packages are returned to us due to customer absence, errors in shipping addresses or package refusal.